info@helloatithi.com

Guest Policy

 

 

1. General Booking Policy

(A). Certain destinations may have different travel guidelines for specific times during the year. Please abide by all laws and guidelines as applicable.

(B). Policies are booking specific and would be informed to the guest at the time of booking or upon Check-In.

(C). Reference to HELLO ATITHI includes its affiliates, employees and officers. “Hotel” refers to the hotel or home in which you have made a valid booking through HELLO ATITHI.

 

2. Check-in Policy

(A). The primary guest must be at least 18 years of age to be able to check into the hotel.

(B). The usual standard check-in time is 12 noon. HELLO ATITHI tries to ensure that you can check-in any time after that till your reservation is valid.

(C). It is mandatory for all guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Note that a PAN card is not acceptable. Without an original copy of a valid ID, you will not be allowed to check-in.

(D). After reaching the hotel, if you face any difficulty in check-in and it cannot be resolved by the Hotel, you are requested to contact HELLO ATITHI immediately. HELLO ATITHI will verify the issue with the Hotel and post verification, you would be provided the following assistance:
(a). HELLO ATITHI will try to arrange for accommodation in the same Hotel
(b). HELLO ATITHI will try to provide you with alternate accommodation in its other listed properties if the same is available.
(c). If HELLO ATITHI is unable to provide alternative accommodation or you do not accept such alternate accommodation, you may be offered a full refund.
(d). HELLO ATITHI will not be liable for compensation beyond your booking payment.

(E). Unless specifically intimated, HELLO ATITHI shall not be held liable to refund the booking amount or any part thereof in case of unavailability of rooms due to natural disaster (earthquake, landslide etc.), terrorist activity, government guidelines or any force majeure act, beyond the control of HELLO ATITHI.

 

Early Check-in and Late Check-out:

(A). Early Check-In: The standard check-in time in Hotels is 12 noon unless mentioned otherwise in your Booking voucher. Early check-in is subject to availability. Extra charges will usually apply as per below policy:

 

Check-in Time 

Early Check-in Charges

Before 6 AM 

50% charges for one day payable as per room rates for the previous day (Subject to Availability)

6 AM to10 AM 

0% to 30% charges payable as per room rates for the previous day, depending on hotel policy (Subject to Availability)

10 AM to 12 PM

Complimentary

 

Complimentary breakfast will not be available to you for the day of early check in.

(B). Late Check-out: The standard check-out time in Hotels is 11AM unless mentioned otherwise in your Booking voucher. Late check-out is subject to availability and cannot be confirmed with the Hotel in advance. Extra charges will usually apply as per the below policy: 

Check-out Time 

Late Check-out Charges

11 AM to 1 PM 

Complimentary 

1 PM to 5 PM 

Upto 30% of the room rate for the day, depending on hotel policy 

After 5 PM 

80% of the room rate for the day

 

3. Booking Extension Policy

Any extension of stay at the Hotel is subject to availability of the rooms at the current ongoing rate and not at the rate at which the original booking was made.

 

4. Cancellation Policy

(a). You can cancel your booking using the HELLO ATITHI website or mobile app or via mail.

(b). The applicable refund amount will be credited to you within 3-5 working days.

(c). Some Hotels do not accept bookings from unmarried couples, do not accept local id proofs. This information is available to the Guest prior to making the booking. For any cancellations or check-in denial associated with such bookings that are dishonored by the Hotel, HELLO ATITHI shall be under no obligation to refund any amount to the Guest.

(d). Hotels reserve the right to deny check-in where customers are unable to provide a valid government id or where minor Guests are traveling unaccompanied or if the Hotel is suspicious of the Guests check-in at its Property. Under all such cases HELLO ATITHI shall be under no obligation to refund any amount to the Guest.

(e). For corporate bookings, the cancellation policy mentioned on your contract will apply.

(f). In case no cancellation policy is mentioned on the Hotel details page, the following cancellation policy shall apply:

For bookings up to 3 rooms:

Cancellation Time

Cancellation Fee

Until 10:00 AM on the check-in date

Free cancellation (100% refund)

Post 10:00 AM on the check-in date

Upto 30% of the room rate

 

5. No Show

In case you do not show up at the Hotel, charges for the first night shall be deducted.

 

6. Mid Stay Cancellations

In case you decide to shorten your stay any time post Check-In, you will be charged for one extra night as cancellation fee.

 

7. Mid Stay Cancellation

No refunds are applicable in case you decide to shorten your booking after the check-in date.

 

8. Long Stay Bookings

For bookings of more than 7 nights, you have to settle all outstanding payments on a weekly basis. Further accommodation is subject to settlement of the outstanding amount.

 

9. Triple Occupancy Policy

Some Hotels allow triple occupancy by providing an extra mattress for the third person for an extra fee. However no extra bed is usually provided.

 

10. Visitors Policy

(A). You should check with the Hotel for its Visitor Policy.

(B). In order to maintain privacy of guests and the tranquility of the Hotel, HELLO ATITHI encourages its Hotel Partners to have a visitor policy where:
(a). Visitors are generally allowed to meet guests in the guest rooms during the day, except if there is an emergency.
(b). Visitors are not to be allowed to stay overnight.
(c). The Hotel front desk requires all visitors to present a government approved photo identity prior to accessing guest floors/rooms.

 

11. Child Policy

(A). Stay of 1 child up to 5 years of age is complementary without the use of an extra mattress.

(B). Breakfast charges may be applicable for the child.

 

12. Policy for Pets

Please mail us to make special arrangements for your pet or check with the Hotel.

 

13. Code of Conduct

(A). Illegal activities are not permitted in any HELLO ATITHI property.

(B). You should be aware that the Hotel may refuse service or evict you
(a). For refusal or failure to pay for accommodation,
(b). If you act in a disorderly fashion as to disturb the peace of other guests,
(c). If you destroy, damage, deface or threaten harm to hotel property or guests,
(d). Any of your actions are deemed inappropriate by the Hotel.

 

Note- Please keep the Hotel room in a good condition and maintain hygiene and cleanliness. You may be held liable for any damage to Hotel assets (except normal wear and tear).

 

14. Smoking, Drugs and Alcohol

(A). For Smoking, Check with the Hotel Front Desk.

(B). Anyone found using or under the influence of illegal drugs or substances classified under the Narcotic Drugs and Psychotropic Substances Act, 1985 will be reported to the police and asked to leave the Hotel. Any evidence or suspicion of drug use at the Hotel will also be reported immediately to the police.

(C). Drinking alcohol is prohibited in all public areas including; in the Hotel’s lobby, hallways, and parking areas of HELLO ATITHI Hotels. Please contact the Hotel Front Desk regarding consumption of alcoholic beverages within your room, without disturbing the discipline of the Hotel or other guests.

 

15. Safety and Security

(A). For your own safety, please follow fire safety and emergency response procedures as directed by Hotel staff.

(B). HELLO ATITHI/Hotel are not liable for lost, misplaced, damaged or stolen valuables or belongings.

(C). In case of emergency, Contact us immediately.

 

16. Contact Policies

(A). You may be contacted any time before your check-in date to confirm your arrival status/arrival time through calls or messages. If HELLO ATITHI does not receive a response from you after multiple attempts, your booking may be put on hold or canceled. HELLO ATITHI will reinstate your booking when you contact us back or make a payment through our secure payment options, subject to availability.

 

17. Contact Us

While HELLO ATITHI works with Service Partners to enable a comfortable travel, we recognize that you may have some concerns. If they are not addressed by the Service Provider during your travel, you may escalate the same to HELLO ATITHI. No complaint would be entertained post complete travel. For any assistance from HELLO ATITHI, please Contact Care Team at care@helloatithi.com