At Hello Atithi, the goal is to ensure a smooth and transparent experience for all travellers. To achieve this, the following payment terms and refund policy have been designed to clearly outline the procedures for using Hello Atithi services, whether users choose to pay online or upon arrival in India. This explains the available payment methods, the responsibilities for certain services like Local SIM recharges, and the conditions under which refunds are provided.
All services, including Visa Assist, TripShield, RupeePay, TrueGuide, Local SIM, StreetSpeak, and 24/7 support, are available under a subscription model. Payment must be completed before services are activated.
The “Pay Upon Arrival” payment method
The “Pay on Arrival” can be processed on the following bank account, when you arrive in India:
M/S HELLO ATITHI INDIA PRIVATE LIMITED
Bank Name - HDFC BANK LTD
Account N. - 50200046753708
Branch Name - ROORKEE
Branch Address - 1410 CHOW MANDI, MALVIYA CHOWK, ROORKEE, DIST. HARIDWAR, UTTARAKHAND-247667
RTGS/NEFT IFSC - HDFC0000657
MICR - 247240667
Branch Code - 657
The local SIM provided by Hello Atithi will need to be recharged by users based on their personal usage and requirements. Hello Atithi will facilitate the SIM but will not handle recharges or additional balance requirements.
Online payments are secured via trusted platforms like PayPal. For "Pay Upon Arrival" payments, your online payments are secured by Local banks and NPCI.
Once services like Visa Assist, RupeePay, or Local SIM are activated, they are non-refundable. For the local SIM, recharges made independently by the user are not the responsibility of Hello Atithi and are non-refundable.
Full refunds are available for cancellations made within 48 hours of payment, provided no services have been activated. This applies only to online payments.
In case of non-delivery of services due to unforeseen circumstances, a partial refund may be issued based on services not rendered.
Refunds, where applicable, will be processed within 7-10 business days and will be credited to the original payment method.
Any issues or disputes regarding payments and refunds can be addressed to Hello Atithi support at refundsupport@helloatithi.com
Hello Atithi reserves the right to modify its payment and refund terms at any time, with prior notice to customers.