Terms of Service

Hello Atithi is a service designed for foreign visitors traveling in India on short-term trips. It provides clarity and input during moments where travel progress slows, becomes unclear, or gets blocked. The service focuses on practical continuity by helping travelers navigate steps that stall due to unfamiliar systems, information gaps, or unexpected friction within local processes.

Access to Hello Atithi is available to:

• Individuals above 18 years of age (or legal age in the country of residence)

• Travelers visiting India on valid short-term visas (e.g., tourist, business)

• Users who are not using the service for reselling or commercial operations

Access must be purchased by the user or a verified representative and is non-transferable unless explicitly stated in the Duo or Friends access types.

Hello Atithi provides continuity-focused travel input for foreign visitors in India. The service operates through digitally enabled clarity and step-based direction during moments where travel progress slows or becomes unclear.

Access begins once payment is confirmed and continues for the duration of the declared travel dates. Users declare trip duration during checkout to calculate access charges. There are no dashboards, passwords, or app installations; communication is established through WhatsApp or similar direct channels. Hello Atithi remains inactive unless the traveler requests input or reports a disruption. The service does not monitor activity or initiate action on its own.

Hello Atithi provides access through a simple per-day fee, calculated based on the travel dates entered at checkout. The access price is inclusive of all applicable taxes.

Refunds are generally processed within 7 days when applicable and considered only under the following conditions:

• The traveler cancels before using any service described in Section 3

• Hello Atithi is unable to initiate access after confirmed payment

• Partial refunds are not provided if service is partially used

All payments are processed through secure third-party gateways (e.g., PayPal). Hello Atithi does not store payment details directly.

Hello Atithi communicates through message-based platforms such as WhatsApp (for pilot), email, or similar direct channels. Calls may be used when required for clarity, but the primary mode remains text to maintain a clear record. Hello Atithi does not share promotions or marketing messages. Travelers are expected to communicate within the scope of the service; persistent misuse, inappropriate conduct, or unrelated activity may result in restricted access or termination without refund.

The following uses of Hello Atithi are not permitted:

• Providing access to individuals not covered under the chosen Solo, Duo, or Friends access type

• Misrepresenting identity, travel details, or intent while using the service

• Requesting actions beyond the scope described in Section 3

• Attempting to extract internal methods, contacts, or operational processes

Any violation may result in immediate suspension of access without refund.

Hello Atithi operates on an on-request model that provides informational input during moments where travel progress slows or becomes unclear. The service does not execute tasks on behalf of travelers. Hello Atithi is not responsible for delays or errors caused by third-party systems such as transport networks, government platforms, or payment providers.

It is not liable for any financial loss resulting from decisions made by the traveler.

Response times may vary due to network issues, technical disruption, or time-zone differences.

All decisions and outcomes remain the traveler’s responsibility. Hello Atithi offers situational input, not operational action or guaranteed resolution.

Hello Atithi is independent of all government bodies, transport operators, travel agencies, and private service providers. The service is not a substitute for emergency response, consular assistance, medical care, or legal guidance. All inputs are based on contextual knowledge of local systems and processes. Outcomes cannot be guaranteed, and the service does not provide legal protection or act on behalf of the traveler. Use of Hello Atithi is voluntary and based on the understanding that all inputs are advisory in nature.

Access to Hello Atithi may be terminated under the following circumstances:

• Verified misuse, misrepresentation, or inappropriate conduct

• Completion of the travel duration declared at the time of purchase

• Discovery of inaccurate or falsified travel details or identity

Termination resulting from traveler-side violations does not qualify for a refund. If Hello Atithi cannot initiate access after confirmed payment, a full refund will be issued.

These Terms are governed by the laws of India. Any issue arising from the use of the service will first be addressed through informal discussion. If unresolved, the matter may proceed to arbitration or be handled by courts in Haridwar, India, as applicable.

Hello Atithi may update or revise these Terms at any time. Travelers will be notified through email or a site update when changes occur. Continued use of the service after such updates indicates acceptance of the revised Terms.